What can we help you with today?
Additional topics: Gift Cards, Trade Membership and Become a Fitting Partner.
Where’s my order?
We use Royal Mail as our courier for all UK/IOM delivery options, and apply tracking to the vast majority of orders. Please press ‘Check Order Status’, then enter the Tracking Number provided in your dispatch email from us to receive an estimated delivery date.
Our Customer Forms
If The Hoof Boot Shop is your closest fitter on our partners map, please request a Fitting Appointment with us. We’ll let you know if we’re able to arrange an appointment for your local area.
Our Online Fitting Service is a quick and convenient solution to finding a better fit for your horse. Just attach your photos of each hoof with the information we require, and we’ll respond with our free advice.
If you’d like to start an exchange or return for your item(s), please complete our Returns Form. If you suspect your item(s) may be faulty, or you’re an international customer (outside of UK/IOM), visit our Shipping & Returns support topic.
If you’re a Trade Member and have ordered or received your Fit Kit Set, you’re now eligible to become an approved Fitting Partner. Complete our application form to share your contact details on our Fitting Partners index and map.
If you’re a Trade Member and have ordered or received your Fit Kit Set, you’re now eligible to request our members-only helpline number, for fitting advice and client assistance. Complete the form and we’ll email you with our contact details.